These Terms and Conditions 21 Be (hereinafter referred to as the "Platform" or "we") and its users ("you" or "member"). By registering on or using 21 Be, you are deemed to have accepted all of these terms. If you object to any term, please do not use the Platform.
Important: By completing registration, you confirm that you are at least 18 years of age and that online gaming is lawful in your jurisdiction.
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General Terms & Definitions
21 Be An internationally licensed online gaming and betting platform. These terms apply to the 21 Be website, mobile application, and all associated services.
Definitions
- "Platform" — The 21 Be website and mobile application.
- "Member" — refers to the person who has opened an account on 21 Be.
- "Real Money" — real money deposited into a member's account.
- "Bonus Balance" — A bonus amount credited by the platform that can be withdrawn upon meeting specified conditions.
- "Wagering Requirement" — the number of times a bonus must be wagered before it can be withdrawn.
- "KYC" — Know Your Customer — the identity verification process.
Although these terms are published in Bengali, the English version shall prevail in any international arbitration. 21 Be reserves the right to amend these terms at any time.
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Account Registration & Verification Policy
To open an account at 21 Be, you must register with accurate and genuine information. Registration using a false identity or someone else's details is strictly prohibited.
Registration Requirements
- Users must be at least 18 years of age to register.
- Each individual may open a maximum of one account.
- Multiple accounts cannot be created from the same device or IP address.
- The mobile number or email address provided at registration must be active.
- If family members share the same device, each must have separate and distinct verification credentials.
KYC Verification
For withdrawals exceeding ৳10,000 or upon request by 21 Be, you may be required to submit a copy of one of the following identity documents:
- National ID Card (NID)
- Passport
- Driving License
Larger withdrawals may be delayed if KYC has not been completed. This process is essential for fraud prevention. 21 Be keeps all your information strictly confidential.
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Deposit, Withdrawal & Payment Policy
21 Be supports deposits and withdrawals via Bangladesh's leading mobile banking services and bank transfers.
| Payment Methods |
Minimum Deposit |
Minimum Withdrawal |
Processing Time |
| BKash | ৳500 | ৳500 | 2–5 Minutes |
| Nagad | ৳500 | ৳500 | 2–5 Minutes |
| Rocket | ৳500 | ৳500 | 2–10 minutes |
| Bank Transfer | ৳1,000 | ৳1,000 | 1–24 Hours |
Withdrawal Terms
- The withdrawal method must match the deposit method used.
- The maximum daily withdrawal limit is determined by your VIP level.
- KYC verification is mandatory for any single withdrawal exceeding ৳10,000 from an unverified account.
- The wagering requirement must be met before withdrawing from the bonus balance.
- 21 Be reserves the right to delay or suspend withdrawals in the case of suspicious transactions.
Withdrawals to third-party accounts or in another person's name are not permitted. Such requests will be automatically rejected and the account may be subject to investigation.
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Bonus & Promotion Terms
21 Be offers a variety of bonuses — welcome bonus, reload bonus, cashback, free spins, and referral bonus. Each bonus has its own terms, which are clearly stated on the offer page.
General Bonus Rules
- Only one bonus applies per deposit — multiple bonuses cannot be claimed simultaneously.
- Real money withdrawals are not permitted while a bonus is active.
- The wagering requirement for most bonuses is 5x (five times the bonus amount in bets).
- Bonuses must generally be used within 30 days of being credited.
- Free spins typically expire after 7 days.
- Daily cashback does not apply to bets placed using bonus funds.
Reasons for Bonus Cancellation
- Creating multiple accounts.
- Bonus abuse (claiming the same offer multiple times).
- Wagering period has expired.
- Using bonuses on restricted games.
For any questions about the 21 Be bonus program, contact our 24/7 support team.
5
Betting Rules & Game Conditions
21 Be offers a wide range of gaming services including Sports Betting, live betting, casino games, fishing games, and crash games.
Sports Betting
- All bets are considered valid only once confirmed.
- If a match is abandoned, all bets will be voided and stakes returned.
- If incorrect odds are displayed due to a data feed error, 21 Be reserves the right to void the affected bets.
- 21 Be is not liable for any losses resulting from internet disconnection during live betting.
Casino & Games
- All game outcomes are determined by a certified Random Number Generator (RNG).
- RTP information for every game is published on the site.
- In the event of a game software error, the bets for that round may be voided.
Minimum & Maximum Bet Limits
Each game and betting market has its own bet limits, which are listed on the relevant game page. Bet limits may change for special events.
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Prohibited Activities
All 21 Be members must refrain from the following activities. Any violation detected will result in strict action.
Technical Manipulation
- Placing bets using bots, scripts, or automated software.
- Attempting to hack or gain unauthorized access to the game system.
- Accessing the platform from restricted regions via VPN or proxy.
- Exploiting game glitches or bugs to gain an unfair advantage.
Financial Crime
- Using the platform for money laundering or concealing illegally obtained funds.
- Depositing using stolen card or bank details.
- Fraudulent chargebacks or payment disputes.
Result: Any prohibited activity will result in immediate account suspension, balance forfeiture, and referral to law enforcement where necessary.
7
Data & Privacy Policy
21 Be is committed to protecting your personal information. We only collect data that is necessary to provide our services.
What Information We Collect
- Name, date of birth, mobile number, email address.
- Identity information (for KYC verification).
- Payment details and transaction history.
- Device information and browsing patterns (for security purposes).
For our full Privacy Policy, visit our Privacy Policy Page View.
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Responsible Gaming Policy
21 Be believes gaming is a form of entertainment, not a source of income. We encourage all members to play responsibly.
Our Tools
- Set Personal Limits: You can set your own deposit, bet, and loss limits.
- Take a Break: You may temporarily suspend your account for anywhere between 24 hours and 6 months.
- Self-Exclusion: You may request the permanent closure of your account.
- Reality Check: You will receive periodic reminders letting you know how long you have been playing.
For more details, visit our Responsible Gaming Page View.
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Account Closure & Restrictions
21 Be may temporarily or permanently close an account under the following circumstances:
- Breach of terms.
- Failure to complete KYC verification or providing false information.
- Involvement in prohibited activities.
- By order of a court or regulatory authority.
- At the member's own request (self-exclusion).
Before closing an account, 21 Be will make every reasonable effort to notify the member; however, immediate action may be taken in urgent cases.
10
Limitation of Liability
21 Be is not responsible for the following:
- Game disruptions caused by internet connectivity issues.
- Delays or failures on the part of third-party payment providers.
- Account security breaches resulting from a member's own negligence.
- Service interruptions caused by unexpected technical failures.
21 Be always strives to deliver the best service; however, limited liability provisions apply under unforeseen circumstances.
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Policy on Changes to Terms & Conditions
21 Be reserves the right to update these Terms & Conditions at any time. When changes are made:
- Members will be notified via their registered email address.
- The "Last Updated" date on the website will be revised accordingly.
- For major changes, at least 7 days' advance notice will be given.
- Continued use of the platform after any changes constitutes acceptance of the updated terms.
Visit this page regularly for the latest terms. If you have any questions, please contact our support team.
Contact
For any questions or comments about these Terms & Conditions, please contact the 21 Be support team:
- Email: support@21be.ws
- Live Chat: Available 24/7 on website and app
- Language: Available in both Bengali and English