Safe Gaming

Responsible Gaming — 21 Be's commitment to safe and fair gaming

Gaming is for entertainment — not a source of income. At 21 Be, we believe real fun only happens when you're playing in control. Our responsible gaming tools and guides are here to help you stay that way.

Betting Limits Temporary Break Self-Exclusion Time Limit 24/7 Support
Play Responsibly, Play Happily
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Your safety is our responsibility
18+ Adults Only
Setting limits is easy
24/7 support available

What does responsible gaming mean?

Many people assume responsible gaming means playing less. In fact, it's quite the opposite — responsible gaming means Playing Responsibly. Knowing your budget, setting time limits, and treating gaming as entertainment — that's all it takes.

21 BeResponsible gaming at 21 Be isn't just a mandatory rule — it's part of our culture. Every feature, every bonus, every offer is designed with one question in mind: is this good for our members? Will it keep their gaming habits healthy?

Online gaming is growing rapidly in Bangladesh, with many people discovering it for the first time. But without the right knowledge, even a good thing can become a problem. That's why 21 Be wants you to play, enjoy — and always stay within your limits.

The core of our responsible gaming policy comes down to one thing — Gaming is for fun, not for stress. If gaming ever starts to feel like a source of stress rather than enjoyment, the smartest thing you can do is stop.

Keep in mind: Responsible gaming isn't a weakness — it's the hallmark of a smart gamer. The best members at 21 Be are the ones who play by this principle.

Traits of a Responsible Gamer

Set a Budget92%
Stick to your time limits87%
Stop When You're Ahead78%
Treat Gaming as Entertainment95%
Take Regular Breaks81%

* Data sourced from a survey of active 21 Be members

Six Core Principles of Responsible Gaming

Follow these six habits and gaming will always stay enjoyable — 21 Be's Responsible Gaming promise

Set Your Budget First
Before you start gaming, set a weekly or monthly budget for yourself — and stick to it. 21 Be lets you set your own deposit limits directly on the platform. Use it today.
Set your time
Decide how long you'll play each day and stick to it. Keep 21 Be's session time reminder feature turned on — you'll receive a notification when your set time is up.
Don't make decisions based on emotion
Losing can be frustrating — but placing more bets in that state is dangerous. "Chasing losses" is a serious problem. If you lose, take a break and make your next decision with a clear head.
Put Family First
Don't let gaming take more of your time than family, friends, or work. Make room for gaming only after you've met your real-life responsibilities. Gaming is a part of life — not the whole of it.
Accept the Loss
Gaming comes with wins and losses. Chasing losses is never a good idea. A bad day today might turn into a better opportunity tomorrow — but going beyond your budget only leads to trouble.
There's no shame in asking for help
Reaching out for help with a gaming problem takes courage. 21 Be's support team, self-exclusion tools, and professional assistance are always available.

21 Be's Responsible Gaming Tools

21 Be offers a complete toolkit to keep your gaming experience safe — all features are available in your account settings

1
Deposit Limit
Set your own maximum deposit limits on a daily, weekly, or monthly basis. Once set, reductions take effect immediately. Increasing your limit requires a 7-day cooldown period.
Instant Activation
2
Betting / Loss Limits
Set a cap in advance on how much you'll bet or how much you're willing to lose within a given period. Once you reach the limit, you'll be notified automatically and prevented from placing further bets.
Auto-Block Feature
3
Session Time Limit
Set a daily limit for how much time you spend on the platform. When your time is up, you'll receive a reminder — and you can also enable automatic logout if you prefer.
Reminder enabled
4
Cooling-Off
You can temporarily close your account for anywhere between 24 hours and 6 months. During this period, you won't be able to log in, deposit, or place bets. Your account will reopen automatically once the period ends.
1 day to 6 months
5
Permanent Self-Exclusion
If you feel that gaming is having a negative impact on your life, you can request a permanent account closure. Once this decision takes effect, it cannot be reversed.
Permanent Protection
6
Reality Check
A pop-up will appear at regular intervals showing how long you've been playing and how much you've won or lost. This transparency helps you make informed decisions.
Raises Awareness

Limits Overview — 21 Be Protection Framework

Tool Name Range Time to take effect Can you change it? Status
Deposit Limit (Reduction)Any AmountInstantYes (can be increased after 7 days)Active
Bet / Loss LimitAny AmountInstantYes (48-hour cooldown)Active
Session Time Limit1–24 hours/dayInstantYesActive
Temporary Break1 day – 6 monthsInstantNo (until expiry)Active
Permanent Self-ExclusionPermanent24 HoursNoActive
Reality Check30 minutes – 4 hoursInstantYesActive

Recognize the Warning Signs

Problem gambling doesn't happen overnight — it builds gradually. If you notice any of the warning signs below, take action and get in touch with us.

Borrowing money beyond your budget to keep playing
Placing more bets to try to recover losses
Feeling restless or irritable when not gaming
Hiding your gaming from family or friends
Difficulty concentrating on work or studies
Gaming feels more important than sleep or food
Feeling a constant urge to place bigger bets
Unable to stop even when you want to

If you notice even one of these signs, don't wait — contact our support team or use the Self-Exclusion tool.

Check yourself
Answer the questions below to get a clearer picture of how healthy your gaming habits really are
1. In the past month, have you spent more on gaming than you had budgeted?
No, Never It Happened Once It Often Happens
2. After a loss, do you keep playing to try and win your money back?
No, Stop Occasionally I Often Do
3. Is gaming affecting your daily routine or relationships?
Not at all Slightly Yes, Significantly
4. Do you feel restless or irritable when you're not gaming?
No A little Yes, quite often
✅ Your gaming habits look healthy

You're gaming responsibly. Use 21 Be's tools to keep it that way.

⚠️ Some caution is needed

Your gaming habits are showing some warning signs. Set a deposit limit and a session time limit now.

🚨 Take action now

Your gaming habits may be a cause for concern. Please use self-exclusion and contact us at support@21be.ws.

How do I activate the protection tools?

Set up 21 Be's responsible gaming tools in just a few simple steps

1

Log in to Your Account

Log in to your 21 Be account with your mobile number and password. If 2FA is enabled, enter your OTP.

2

Go to "My Account" section

Click the profile icon in the top right corner, then select "Account Settings".

3

Open the "Responsible Gaming" tab

Go to your settings page and click on the "Responsible Gaming" tab.

4

Choose the tools that work for you

Deposit limits, session time, Cooling-Off, or Self-Exclusion — set whatever you need.

5

Confirm

Activate your settings using a verification code sent via SMS or email. Changes take effect immediately.

Frequently Asked Questions

Yes, but there are some restrictions for your safety. Limits can be lowered instantly. However, increasing them requires a cooldown period of 48 hours to 7 days — to prevent impulsive decisions made in the heat of the moment.

Absolutely. Once self-exclusion is active, you will not be able to log in, deposit, or place bets on that account. Our system enforces this restriction across all devices and browsers, and any attempt to open a new account with the same phone number or email will also be blocked.

Your balance remains completely safe during your break — it stays in your account and will be available to use again once your break ends. No charges are deducted during this period.

If you set a Reality Check for every 30 minutes, 1 hour, or 2 hours, a pop-up will appear each time that interval is up. It will show you how long you've been playing and how much you've won or lost. You then decide whether to continue or stop.

If someone you know is struggling with gaming, encourage them to write to support@21be.ws — or let us know yourself. We'll handle it confidentially and, if needed, arrange limits on their account.

Learn more about Responsible Gaming

Online gaming and betting in Bangladesh is growing at a rapid pace. Millions of people now enjoy cricket betting, slots, and Live Casino on their phones. It's a positive shift — people are embracing digital entertainment. But like anything powerful, it has two sides.

21 BeResponsible gaming at 21 Be isn't a formal policy — it's been a core value since day one. When we built this platform, we made a deliberate choice: not just to attract more players, but to attract the right players and give them a safe, fair environment.

How does problem gambling start?

Gaming problems never appear out of nowhere. They typically progress from one stage to the next — starting with small bets for entertainment, then seeking a bigger thrill, then chasing lost money. Over time, the amounts get larger, the hours grow longer, and stopping becomes harder and harder.

This is known as "Gambling Disorder" — a behavioural condition, not a moral failing. If you're affected, seeking help is important, and there is absolutely no shame in doing so.

Why does 21 Be invest in responsible gaming?

You might wonder — why would a gaming platform want people to play less? The answer is simple — 21 Be is in it for the long term. A responsible gamer who plays happily for years is far more valuable to 21 Be than someone who spends everything in a short time and walks away.

We know that following responsible gaming policies can reduce short-term revenue. But in the long run, it's the right path — because trust, once lost, is hard to regain.

A Special Message for Parents

If someone in your family plays online games or bets, keep an eye out for certain signs: a sudden spike in mobile bills, mood swings, or a tendency to withdraw from family — these could all be warning signs. Rather than reacting with anger, have a calm conversation, and contact us if you need support.

Anyone under 18 cannot open an account on 21 Be — this isn't just a rule, it's our commitment. No account is activated without age verification.

Asking for Help Takes Courage

Many people in Bangladesh feel uncomfortable talking about mental health struggles — and gaming problems are no different. But remember: the person who recognises their problem and seeks help is the wisest one of all.

21 BeOur support team will assist you with complete confidentiality — no judgment, no criticism, just help. Reach out today, because taking the right step at the right time makes all the difference.

Contact us: For any responsible gaming support, email us at: support@21be.ws — 24 hours a day, 7 days a week.

Play safe, play happy

Sign up with 21 Be and keep your experience safe with the best responsible gaming tools available. Get started today.

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