Data Protection Policy

Privacy Policy — 21 BeEvery piece of your information is completely safe at

When you use 21 Be, your trust is our greatest asset. In this Privacy Policy, we are fully transparent about what data we collect, how and why we collect it, and how securely it is kept.

Last Updated: 1 January 2026 Published in Bengali
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What Makes 21 Be's Privacy Policy Different?

We don't just write policies — we live by them every day. Six core commitments we make to protect your information

Top-Level Encryption
Every connection and piece of data you share is protected by 256-bit TLS/SSL encryption — the same technology used in the banking sector. At 21 Be, your information is never exposed while in transit.
Never Sold or Shared
21 Be never sells your personal data to third parties. No information is shared with advertisers or marketing companies — under any circumstances.
In Your Control
You can view, correct, or delete your data at any time. Once your account is closed, data is erased after a set period in accordance with our data retention policy.
Minimal Data Collection
We collect only the data strictly necessary to provide our services — nothing more. 21 Be adheres to the principle of data minimisation.
Immediate Breach Notification
In the event of a data breach, 21 Be will notify affected members within the designated timeframe. Transparency is at the core of what we do.
Cookie Transparency
21 Be uses only essential and functional cookies. Your consent is obtained before any tracking or profiling cookies are used.
Table of Contents

This Privacy Policy 21 Be ("we", "us", "platform") and its users ("you", "member") with respect to the management of personal data. By using the 21 Be website, mobile application, or any of our services, you are deemed to have accepted this policy.

We believe real trustworthiness only comes when a platform openly states — whose data is being used, how, and why. 21 Be stands by that commitment.

This policy has been written in Bengali for the convenience of our members in Bangladesh. In the event of a legal dispute, the English version shall prevail.

1What Data Do We Collect?

21 Be collects only the information necessary to operate its services effectively. We gather data from three sources:

A. Information You Provide Directly

  • Name, date of birth & gender.
  • Mobile number and email address.
  • Address (if required for KYC).
  • National ID / passport details (for KYC verification).
  • Payment method details (bKash/Nagad number — fully encrypted).

B. Automatically Collected Information

  • IP address & device type.
  • Browser and operating system information.
  • Login time, date & location data.
  • Pages and features used on the platform.
  • Gaming & betting history.

C. Information Received from Third Parties

  • Transaction verification data from payment processors.
  • Data received from fraud detection services.
  • Age verification service reports.
Data Type Purpose Mandatory?
Name & Date of BirthIdentity verification & age confirmationYes
Mobile / EmailCommunication, notifications & securityYes
Payment InformationDeposit & Withdrawal ProcessingYes
NID / PassportKYC Verification (for high-value transactions)Conditional
Device / IP InformationSecurity & fraud preventionAutomatic
Gaming HistoryService improvement & responsible gamingAutomatic

2How Is Your Information Used?

21 Be uses the data it collects solely for specified purposes. No information is ever used unnecessarily.

Primary Use

  • Account creation and management.
  • Processing deposits, withdrawals & transactions.
  • Completing age verification & KYC.
  • Customer support & issue resolution.
  • Security verification and fraud prevention.

Secondary Use

  • Sending bonus & promotional offers (with your consent).
  • Analytics to improve platform services.
  • Responsible Gaming monitoring.
  • Fulfilling legal obligations.

21 Be never uses your data for profiling, targeted advertising, or unauthorised marketing.

3Who Is Your Data Shared With?

21 Be does not sell your data. However, limited information is shared with trusted partners as necessary to operate our services.

When Is It Shared?

  • Payment Processors: Only the financial information strictly necessary to complete a transaction.
  • Game Providers: Player ID and session data for game operation.
  • Identity verification services: Name and date of birth as part of the KYC process.
  • Law Enforcement: Under a valid order from a court or regulatory authority.

When Is Your Data Not Shared?

  • With advertisers or marketing agencies.
  • With any third party without your explicit consent.
  • Sold to other companies for commercial gain.

All partners with whom data is shared are bound by strict data protection agreements with 21 Be. They are equally prohibited from sharing your information with any other party.

4How We Protect Your Data

21 Be uses internationally recognised security technology to keep your data safe.

Technical Security

  • TLS 1.3 / SSL 256-bit: All data is encrypted in transit.
  • AES-256 Encryption: Sensitive data stored in the database is encrypted.
  • Two-Factor Authentication (2FA): An extra layer of security for your account.
  • Firewall & DDoS Protection: Protection against cyberattacks.
  • Regular Security Audits: By third-party specialists.

Administrative Safeguards

  • Only authorised personnel may access member data.
  • Every data access is logged and reviewed on a regular basis.
  • Staff receive regular data protection training.

No method is 100% secure. However, 21 Be always takes the strongest protective measures available. Should any issue arise, we act swiftly and keep our members informed.

5How Long Is Your Data Retained?

21 Be retains your data only for as long as necessary.

Data Type Retention Period Reason
Account InformationWhile account is activeService Delivery
Transaction Records5 YearsLegal Obligation
KYC Documents5 years after the relationship endsRegulatory Requirements
Login Logs12 MonthsSecurity
Gaming History2 YearsDispute Resolution
Communication Records2 YearsCustomer Support

Upon receiving an account closure request, all data beyond legal requirements will be deleted within 90 days.

6Your Rights Over Your Data

You have full control over your personal data at 21 Be. The rights below can be exercised at any time.

Right of Access
You can view what information we hold about you.
Right to Rectification
You may request corrections to any inaccurate information.
Right to Erasure
Request to delete data beyond what is legally required to be retained.
Right to Portability
You can request a download of your data.
Right to Restrict Processing
You may restrict the use of your data for specific purposes.
Right to Object
You may opt out of marketing communications at any time.

To exercise any of these rights support@21be.ws-. We will respond within a maximum of 30 business days.

7Cookie Policy

21 Be uses cookies on its website and app. Cookies are small text files stored on your device.

What Types of Cookies Are Used?

Cookie TypePurposeDuration
Essential CookiesLogin session & securitySession
Functional CookiesLanguage preferences, layout settings1 Year
Analytics CookiesUsed for Service Improvement6 Months
Security CookiesFraud & Bot Detection30 Days

You can delete or block cookies at any time through your browser settings. Please note that blocking essential cookies may cause some features to stop working.

8Protection of Minors' Data

21 Be strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal information from minors.

  • Date of birth verification is mandatory at the time of registration.
  • Age verification documents may be requested in cases of suspicion.
  • If a minor's account is identified, it is immediately suspended and all associated data is deleted.

If you become aware that a minor is using 21 Be, please contact us at support@21be.ws. We will take immediate action.

9Policy Updates

21 Be may update this Privacy Policy from time to time. When changes are made:

  • The "Last Updated" date at the top of the page will be revised accordingly.
  • Members will be notified by email of any significant changes.
  • Continued use of the platform after notification will be considered acceptance of the updated policy.

You will be notified at least 7 days in advance of any significant changes.

10Data Protection Officer & Contact

21 Be has a dedicated data protection team. For any privacy-related questions, complaints, or requests, please contact us:

  • Email: privacy@21be.ws
  • Support Email: support@21be.ws
  • Live Chat: Available 24/7 on website & app
  • Response Time: Up to 30 Business Days

Your privacy complaints are taken seriously. 21 Be is committed to resolving every complaint raised.

Your data is safe — register now!

Your privacy is fully protected at 21 Be. Register with confidence and enjoy the best online gaming experience in Bangladesh.

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